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Written by Aalam, Mohammed
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Thursday, 24 January 2008 |
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What is Emotional Intelligence?
Emotional Intelligence is the ability to recognize the emotion of yourself and others around you, manage for potential affects of your emotions on others and consider all of the emotions in relations and in decision-making and problem solving.
Emotional intelligence� has become a major topic of interest in scientific circles as well as in the lay public since the publication of a bestseller by the same name in 1995 (Daniel Goleman). Despite this heightened level of interest in this new idea over the past decade, scholars have been studying this construct for the greater part of the twentieth century; and the historical roots of this wider area can actually be traced back to the nineteenth century. (Reuven Bar-On; University of Texas Medical Branch)
Elements of Emotional Intelligence
Personal Competencies:
1. SELF-AWARENESS : Knowing one�s internal states, preferences, resources, and intuitions.
2. MANAGING EMOTIONS : Managing one�s internal states, impulses, and resources.
3. MOTIVATION : Emotional tendencies that guide or facilitate reaching goals
Social Competencies:
4. EMPATHY : Awareness of others� feelings, needs, and concerns.
5. SOCIAL SKILLS : Adeptness at inducing desirable responses in others.
1. SELF-AWARENESS
High self-awareness refers to having an accurate understanding of how you behave, how other people perceive you, recognizing how you respond to others, being sensitive to your attitudes, feelings, emotions, intents and general communication style at any given moment and being able to accurately disclose this awareness to others.
SKILL INDICATORS
- Know when you are thinking negatively
- Know when your self-talk is helpful
- Know when you are becoming angry
- Know when you are interpreting events
- Know what senses you are currently using
- Know how to communicate accurately what you experience
- Know the moments your mood shifts
- Know when you are becoming defensive
- Know the impact your behavior has on others
2. MANAGING EMOTIONS
The capacity to soothe oneself, to shake off rampant anxiety, gloom, despair, or irritability. The ability to be able to keep an emotional perspective.
SKILL INDICATORS
- Able to identify shifts in physiological arousal
- Be able to relax in pressure situations
- Act productively in anxiety-arousing situations
- Calm oneself quickly when angry
- Associate different physiological cues with different emotional state
- Use self-talk to affect emotional states
- Communicate feeling effectively
- Reflect on negative feeling without being distressed
- Stay calm when you are the target of anger from others
3. MOTIVATION
Be able to channel emotions to achieve a goal; to postpone immediate gratification for future gratification; to be productive in low interest, low enjoyment activities; to persist in the face of frustration and generate initiative without external pressure.
SKILL INDICATORS
- Able to �gear up� at will
- Able to regroup quickly after a setback
- Able to complete long-term task in designated time frames
- Able to produce high energy in the context of low-enjoyment work
- Able to change and stop ineffective habits
- Able to develop new and productive patterns of behavior
- Able to follow through words with action
4. EMPATHY
The ability to exchange information on a meaningful level. Adept in skills necessary for organizing groups and building teams, negotiating solutions, mediating conflict among others, building consensus, and making personal connections.
SKILL INDICATORS
- Work out conflicts
- Build consensus
- Mediate conflict between others
- Exhibit effective interpersonal communication skills
- Articulate the thoughts of a group
- Able to influence others, directly or indirectly
- Build trust
- Build support teams
- Make others feel good
- Sought out by others for advice and support
5. SOCIAL SKILLS
Being aware of other people�s feelings and emotions; being able to listen to their feelings; being able to help others deal with their feelings and emotions in productive ways and assist them in increasing their awareness about their own impact on others.
SKILL INDICATORS
- Able to accurately reflect back to others the feelings they are experiencing
- Stay calm in the presence of others� distressful emotions
- Recognize when others are distressed
- Able to help others manage their emotions
- Be perceived by others as being empathic
- Able to engage in intimate conversations with others
- Able to manage group emotions
- Detect incongruence between others� emotions and their behaviors.
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